Trust & Safety
How we keep you, your bookings, and your data safe
Our Safety Commitments
Verified Listings
Every hotel, restaurant, and tour operator on our platform goes through a manual verification process. We check licences, inspect properties, and interview owners before listing.
Authentic Reviews
Only guests who have completed a booking can leave a review. We use machine learning and human moderation to detect and remove fake or incentivised reviews.
Secure Payments
All transactions are processed with TLS 1.3 encryption. We are PCI-DSS compliant and never store raw card numbers. Secure 3D checkout is enforced for all payments.
Privacy Protection
Your personal data is never sold. We share only what is strictly necessary with service providers, and you retain full control over your data at all times.
Dispute Resolution
If something goes wrong with your booking, our dedicated disputes team will mediate between you and the provider. Most cases are resolved within 72 hours.
Transparent Pricing
The price you see is the price you pay. No hidden fees are added at checkout. All taxes and service charges are included in the displayed total.
Traveller Safety Tips
Book only through the official Cappadocia Turkey Travel platform — never pay operators directly to avoid scams.
Look for the "Verified" badge on listings to confirm the property has passed our quality checks.
Read recent reviews carefully. If a property has no reviews in the last 6 months, contact us.
Use a credit card for payments — it provides additional consumer protections.
Download your booking confirmation immediately and save it offline for your trip.
Check the cancellation policy before confirming. All policies are shown before payment.
Report a Safety Concern
If you encounter suspicious activity, a fraudulent listing, or a safety issue, please report it immediately.